Orders, gift cards, payment choices
Information about ordering from us.
Changes to your order
We can make changes on your behalf as long as it hasn't been shipped yet or is already being processed for shipping: Send us a message and let us know what you need to make a change to your order, e.g., how to update the shipping address or change t
My size is out of stock
We try our best to keep everything in stock but sometimes the demand is so high that we do not have all sizes available, sorry. Let us notify you when we restock:. Often, you will see that some sizes are available for backorder - it means that we are
Payment types
We accept all major credit and debit cards, as well as PayPal, Shop Pay, and Google Pay.Available payment options for your country will be shown at checkout. We’re proud to support most local payment methods worldwide, so you can pay safely and easil
Gift cards
Yes, we offer gift cards. Gift cards are valid for 12 months. No, it is not possible to exchange a gift card for cash. Read the extensive Q&A on our GIFT CARD page.
How to apply a gift card or discount code
At checkout, you’ll find the “Gift card or discount code” field on the right side of the page.Enter your code there and hit apply — done!. At the top of the checkout page (under Order Summary), tap “Use gift card or discount code” and enter your code
How can I apply for a new discount if the previous code expired?
If you have an expired discount code and need a new one due to an issue with a failed order, reach out to [email protected]. We may issue a new discount code to facilitate the reorder of the item you intended to purchase.