We are a small team and want to take the time for each customer. We will respond to you within 24 hours via email.

We are a small team and want to take the time for each customer. We will respond to you within 48 hours via email.

Shipping Policy

Refund Policy

Privacy Policy

Terms of Service

CA Addendum to Privacy Policy

Returns & Exchanges

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VIBAe

Yes, we offer gift cards, that are valid for 12 months.Unfortunately it is not possible to exchange a gift card for cash.Read the extensive Q&amp;A on our <a href="https://vibae.com/en-gb/products/gift-card-1?country=GB" target="_blank" rel="noopener noreferrer">GIFT CARD</a> page.

Yes, we offer gift cards, that are valid for 12 months. Unfortunately it is not possible to exchange a gift card for cash. Read the extensive Q&A on our GIFT CARD page.

Do you have gift cards?

Orders, gift cards, payment choices

Where do you ship and how long does it take?

How do I track my order?

I haven't gotten my order or shipping confirmation yet

Why is my tracking status not changing?

Tracking says package delivered, but I can't find it.

Shipping, tracking and delivery

How do I make a return or exchange?

How do I do an exchange for an out-of-stock item (or an item with a different price)

How can I download a new return label if the original is unreadable?

How long untill I get my refund?

Returns, exchanges and refunds

Can I make changes to my order?

What if my size is out of stock?

What payment types can I use?

How do I apply a gift card or discount code?

How can I apply for a new discount if the previous code expired?

How do I choose the right size?

How do I know if my shoes are the right size?

How do I care for my shoes?

Can I backorder a product that is out of stock?

Product info & sizing

Do you have any vegan items?

What materials do you use?

Are VIBAe barefoot shoes?

Are VIBAe zero drop shoes?

Materials & foot health

Where are your stores located?

How can I contact you?

Where are your stores?

Stores, our story and how to contact us

How can I unsubscribe from your marketing emails?

Do you have gift cards?Updated a month ago