We are a small team and want to take the time for each customer. We will respond to you within 24 hours via email.

We are a small team and want to take the time for each customer. We will respond to you within 48 hours via email.

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Returns & Exchanges

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<p>Unfortunately, we cannot make changes to your order, except to<strong data-start="486" data-end="550">&#xA0;update the shipping address or cancel the entire order.</strong></p>

We can make changes on your behalf as long as it hasn't been shipped yet or is already being processed for shipping: Send us a message and let us know what you need to make a change to your order, e.g., how to update the shipping address or change t

Changes to your order

Orders, gift cards, payment choices

Where do you ship and how long does it take?

How do I track my order?

I haven't gotten my order or shipping confirmation yet

Why is my tracking status not changing?

Tracking says package delivered, but I can't find it.

Shipping, tracking and delivery

Looking to make a return or exchange?

Exchange for an out-of-stock item (or an item with a different price)

How can I download a new return label if the original is unreadable?

How long does a refund take?

Returns, exchanges and refunds

My size is out of stock

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How to apply a gift card or discount code

How can I apply for a new discount if the previous code expired?

How do I choose the right size?

First steps in your new shoes

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Product info & sizing

Do you have any vegan items?

What materials do you use?

Are VIBAe barefoot shoes?

Are VIBAe zero drop shoes?

Materials & foot health

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Changes to your orderUpdated 8 hours ago