Changes & cancellationsUpdated 3 months ago
Please note: If you already got our shipping information email, your order can't be changed or cancelled any longer. Should you need a change or still wish to return your purchase, you can start the returns & exchanges process after it has been delivered to you. |
How can I update my order?
We can make changes on your behalf as long as it hasn't been shipped yet or is already being processed for shipping:
Send us a message and let us know what you need to make a change to your order, e.g., how to update the shipping address or change the size or color of the item you ordered.
How can I cancel my order?
We can cancel the order or remove single items on your behalf, as long as the order has not been shipped yet or is already being processed for shipping.
Send us a message and let us know which product shall be cancelled.