Returns, exchanges and refunds
Information on returns and exchanges
Looking to make a return or exchange?
Do you feel unsure about the size?. VIBAe shoes should feel snug at first – there’s no need to leave extra space at the toes.The easiest way to put them on is while standing: push your foot all the way to the front of the shoe against the floor, and
Exchange for an out-of-stock item (or an item with a different price)
We’re not able to process exchanges for items that are out of stock or for a different-priced product. Please return your item and place a new order when the size or product is available. For the return, you can choose how to get your money back:. St
How can I download a new return label if the original is unreadable?
In the event your return barcode is unreadable, please contact our support team. We will email you a new return label and any necessary documentation, like a commercial invoice, to ensure the process is seamless. Once received, use this to send your
How long does a refund take?
If you’re receiving a refund to your credit or debit card, it can take up to 5–10 business days for the amount to appear on your account. For PayPal refunds, please allow up to 30 days for processing. Once your returned items arrive at our warehouse