Why is my tracking status not changing?Updated a year ago
If you're not seeing any updates in your tracking, there could be a few reasons why. Here are some possibilities to consider:
- If you place an order over the weekend or on a public holiday, we'll ship it out on the following business day.
- When it comes to international orders, just keep in mind that your package might go through customs upon arrival in your country.
- Packages can be scanned less frequently when things get really busy by the carriers - like during local natural disasters, strikes, or when there's a shortage of staff due to a wave of illnesses.
So, if you don't see any movement in the tracking, don't worry! Give it some time and your package will be on its way to you soon.