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Why is my tracking status not changing?Updated 4 months ago

If you're not seeing any updates in your tracking, there could be a few reasons why. Here are some possibilities to consider:

  • If you place an order over the weekend or on a public holiday, we'll ship it out on the following business day. 
  • When it comes to international orders, just keep in mind that your package might go through customs upon arrival in your country.
  • Packages can be scanned less frequently when things get really busy by the carriers - like during local natural disasters, strikes, or when there's a shortage of staff due to a wave of illnesses. 

So, if you don't see any movement in the tracking, don't worry! Give it some time and your package will be on its way to you soon.


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