We are a small team and want to take the time for each customer. We will respond to you within 24 hours via email.

We are a small team and want to take the time for each customer. We will respond to you within 48 hours via email.

Shipping Policy

Refund Policy

Privacy Policy

Terms of Service

CA Addendum to Privacy Policy

Returns & Exchanges

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VIBAe

Please start a chat with our VIBAe AI Concierge on the right lower side of our website. It&apos;s a really handy AI feature that saves time and effort. You can select from pre-existing options and might get instant help.&#xA0;&#xA0;And if the AI cannot help you, Maija and Anna will do their best to answer you within 48 hours. <a href="https://vibae.com/en-us/pages/our-story" target="_blank" rel="noopener noreferrer">Maija and Anna</a> live in Barcelona, Spain, and they work from 9-4 during weekdays.&#xA0;<span id="isPasted" style="color: rgb(55, 65, 81); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Alternatively, you can use the following buttons for order related actions or the contact form.&#xA0; <iframe src="https://contact.gorgias.help/embed/forms/213u6jn8" height="1147" width="100%" frameborder="0" scrolling="no" data-gorgias-iframe-contact-form>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;</iframe><script defer src="https://contact.gorgias.help/api/contact-forms/loader.js?v=2" data-gorgias-loader-contact-form></script>

Please start a chat with our VIBAe AI Concierge on the right lower side of our website. It's a really handy AI feature that saves time and effort. You can select from pre-existing options and might get instant help. And if the AI cannot help you, Mai

How can I contact you?

Stores, our story and how to contact us

Where do you ship and how long does it take?

How do I track my order?

I haven't gotten my order or shipping confirmation yet

Why is my tracking status not changing?

Tracking says package delivered, but I can't find it.

Shipping, tracking and delivery

How do I make a return or exchange?

How do I do an exchange for an out-of-stock item (or an item with a different price)

How can I download a new return label if the original is unreadable?

How long untill I get my refund?

Returns, exchanges and refunds

Can I make changes to my order?

What if my size is out of stock?

What payment types can I use?

Do you have gift cards?

How do I apply a gift card or discount code?

How can I apply for a new discount if the previous code expired?

Orders, gift cards, payment choices

How do I choose the right size?

How do I know if my shoes are the right size?

How do I care for my shoes?

Can I backorder a product that is out of stock?

Product info & sizing

Do you have any vegan items?

What materials do you use?

Are VIBAe barefoot shoes?

Are VIBAe zero drop shoes?

Materials & foot health

Where are your stores located?

Where are your stores?

How can I unsubscribe from your marketing emails?

How can I contact you?Updated 15 days ago